Term and Conditions

Terms and Conditions:

  1. Travellaax a unit of Enigma Marketplace solutions pvt ltd is a tour operator. We do not own any properties, hotels, airlines, restaurants, cruises etc. We do not have a direct control over our vendors/suppliers. We will not be held responsible for any changes occurring in the destination like strike, riots, festivals, events, environmental changes, overbooking of hotels/flights, cancellation/ re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and any other circumstances not mentioned herewith may result in cancellations/changes in the services / itineraries.
  2. Payments to be made in name of Enigma Marketplace Solutions pvt ltd by means of direct bank transfer, cheque, DD or by cash or card.
  3. Payment schedule:
    1. Domestic:
      1. Flight charges – Immediately upon tour confirmation
      2. Land package – 20%-30% at the time of booking
  • Full payment to be made before one week before actual departure
  1. International:
    1. Flight charges – Immediately upon tour confirmation
    2. Land package – Full payment to be made at the time of booking
  2. Cancellation
    1. Flights – Refunds on flight booking is possible on refundable tickets and is entirely dependent on the airline. The company shall refund the amount which it receives from the airline directly without retaining any.
    2. Land Package
      1. Cancellations made before 30 days of departure – 50% of the land package cost shall be refunded, provided the complete payment is completed
      2. Cancellations made within 30 days of departure – No amount shall be refunded
    3. Changes to tour itinerary/booking – Any changes to the tour should be informed to us in advance. The change can result in additional charges levied by the vendor/supplier
    4. Visas, Immigration and clearances – We will make every effort to put all the necessary documents and approvals in place. However, we will not be held responsible for any visa rejection/refusal, immigration issues and other clearances
    5. The customer shall ensure that there is a minimum of 6 months of validity of his/her passport from date of return journey
    6. Law & Jurisdiction – For all complaints, suits, claims or disputes of whatsoever nature relating to any products by Travellaax, a unit Enigma Marketplace solutions pvt ltd and third party products and tours the courts, tribunals in Bangalore, India alone shall have exclusive jurisdiction